Ordering from PETS HQ is simple! Browse our selection of premium pet food, add your desired products to your cart, and proceed to checkout. You can create an account for faster future orders or checkout as a guest.

We accept all major credit cards, debit cards, and secure online payment methods. All transactions are encrypted and secure to protect your information.

Delighting customers within a 10km radius is just the beginning for us. With expansion on the horizon, our network will soon grow beyond our wildest dreams!

Standard delivery typically takes 3-5 business days. You'll receive a tracking number once your order ships so you can monitor its progress.

Coming soon! Watch our social closely.

We stand behind the quality of our products. If your pet doesn't enjoy their food, contact us within 30 days of purchase. We'll work with you to find a better option.

Due to the nature of our small business and the perishable nature of food items, unfortunately, we are unable to accept returns on opened products. Please reach out to us so we can assist you in finding the ideal match for your meals.

Once your order ships, you'll receive an email with a tracking number and link. You can also log into your PETS HQ account to view your order status and tracking information at any time.

PETS HQ stocks a wide range of premium pet food brands for dogs and cats. We carefully select brands that meet high nutritional standards and cater to various dietary needs, life stages, and preferences. Browse our shop to see our full selection.

If you need to modify or cancel your order, please contact us as soon as possible. We process orders quickly, but if we haven't shipped yet, we'll do our best to accommodate your request. Once shipped, standard return policies apply.